Project 1: Data Health & Observability (Making Errors Speak Human)

The Problem: When data workflows failed, users were jump-scared by terrifying engineering logs. This destroyed their trust in the data and flooded IT with support tickets.

The System: I shifted the UX from passive monitoring to active understanding by designing an AI-powered translation layer. It takes scary system errors and turns them into plain-English, actionable “Next Steps.”

The Proof: Empowered customers to self-serve and fix their own data issues, instantly restoring their confidence and giving IT a much-needed breather.

Project 2: The Mobile Redesign (aka “The Shrink Ray”)

The Problem: The legacy mobile app was essentially the massive desktop site squished onto a phone. It meant high cognitive load, lots of squinting, and terrible mobile adoption.

The System: I led a single, “David vs. Goliath” cross-functional team to completely rebuild the mobile experience from the ground up, replacing clunky desktop clones with native, thumb-friendly components.

The Proof: Fought the mobile adoption problem head-on by delivering a streamlined, on-the-go research app that users can actually read without a magnifying glass.

Project 1: The Decant Pivot (When Business Strategy Changes Overnight)

The Problem: We needed to shave seconds off the warehouse receiving process, but a sudden business pivot forced us to integrate a new mobile app into the physical decant workstations mid-project.

The System: I ran a highly tactile, experimental pilot study—literally testing UI flows using physical boxes of crisps and laptops in the warehouse. I mapped the synergy between the mobile app and the physical decanting process to ensure operators didn’t lose their rhythm.

The Proof: Ran 70+ tests with 50 participants, ultimately shaving 6.5 seconds off average task times and delivering a data-driven MVP that seamlessly merged mobile and station UI.

Project 2: Inventory Management Stations (The Physical/Digital Black Box)

The Problem: The physical stations where workers fix inventory errors were a neglected “black box.” Operators were constantly making mistakes because the on-screen flow didn’t match the physical reality of the broken stock sitting in front of them.

The System: I reconstructed the entire flow by shadowing operators and analyzing their physical interactions. I realized their “process” was actually just a series of workarounds, so I redesigned the UI from scratch to perfectly mirror their physical workflow.

The Proof: Transformed an undocumented, error-prone station into a standardized, intuitive flow, completely eliminating the guesswork for operators handling problematic inventory.

Project 3: The Analytical Dashboard (Rescuing the “Warehouse Ninjas”)

The Problem: Inventory Managers were basically “warehouse ninjas” forced to use chaotic workarounds, multiple legacy tools, and endless tabs just to investigate and create a single inventory ticket.

The System: I led the discovery and redesign of a centralized Desktop Analytical Dashboard. I introduced a “Calm UI” approach with clear progress bars and grouped tasks (pending vs. in-progress) to drastically reduce cognitive load.

The Proof: Significantly reduced time-on-task, minimized unnecessary clicks, and eliminated the need for external spreadsheets, turning a chaotic investigation process into a streamlined hub.

Project 4: The Pharmacy Vertical (Steering the Ship)

The Problem: Scaling our massive, complex grocery warehouse tech into the highly regulated, brand-new pharmacy market required serious design alignment across multiple teams.

The System: I stepped up as the UX Lead for the entire Pharmacy warehouse solution. I established the UX strategy, mentored junior designers, and acted as the bridge between UX, PMs, and engineering.

The Proof: Ensured cross-product design consistency and strategic alignment, successfully adapting our core warehouse logistics for a completely new, high-compliance industry.